Frequntly Asked Question's
How long will my decorations last?
Our handmade decorations will keep for up to 6 months if stored correctly so no need to wait get yours today!
Can you make custom designs?
Yes.
Please email me your ideas to cupcaketoppersuk@yahoo.com to discuss further.
Do you sell the cakes and cupcakes already decorated?
No.
We hand make the decorations for you to add to your own bakes or Shop bought cakes!
How do I store my decoration before use?
Please keep your fondant decorations in a cool dry place, a cardboard box is ideal… if put in a tin or plastic box they are likely to soften. DO NOT put in the fridge or freezer as this will cause condensation to form when you take it out and the icing soften.
How can the decorations be applied to my cake?
The fondant decorations can be attached to your cake with a small amount of royal icing, edible glue, or just put onto cupcakes that have been coated in buttercream.
What happens if my decoration arrives damaged?
We take great care in packaging your item so it arrives in the best condition, so please open gently as the designs are very delicate and can easily break.
We want you to be 100% satisfied with your purchase however occasionally items can get damaged during transit & when going through the postal system please understand this is not our fault… but if you send us a photo of your damaged item we will do our best to resolve the problem by way of replacement or alternative resolution.
Do you have a Food Hygiene Rating?
Yes.
We pride ourselves on our food hygiene rating of 5
How long does it take to create my decoration?
Our decorations are handmade to order.
We aim to dispatch these within 3 working days depending on your order quantity.
Decorations require a minimum of 72hrs drying time depending on icing thickness.
What delivery service do you use?
We use Royal Mail First Class postage for orders that are letterbox size and Hermes for larger parcels.
Are your decorations suitable for vegetarians?
Yes our handmade figures are suitable for Vegetarians.
Do your decorations contain Nuts & are they Gluten free?
The products we use to create our designs are made in a factory that handles nuts.
Cupcake Toppers do not claim or test for gluten on any products. We have no documentation or certification which would allow us to claim that our products meet the legal criteria for “gluten free”, which is less than 20 ppm. In addition, some of our manufacturing facilities may produce other items that do contain gluten and there is always a risk of cross contamination.