Frequently Asked Questions
Fondant Toppers FAQ's
How long will my decorations last?
Our handmade fondant decorations will keep for up to 6 months if stored correctly so no need to wait, get yours today!
Can you make custom designs?
Yes.
email your ideas to cupcaketoppersuk@yahoo.com to discuss further.
Do you sell the cakes and cupcakes already decorated?
No.
We hand make the decorations for you to add to your own bakes or Shop bought cakes!
How do I store my decoration before use?
Please keep your fondant decorations in a cool dry place, a cardboard box is ideal… if put in a tin or plastic box they are likely to soften. DO NOT put in the fridge or freezer as this will cause condensation to form when you take it out and the icing soften.
How can the decorations be applied to my cake?
The fondant decorations can be attached to your cake with a small amount of royal icing, edible glue, or just put onto cupcakes that have been coated in buttercream.
Are your decorations suitable for vegetarians?
Our handmade fondant toppers are suitable for Vegetarians.
Do your fondant decorations contain Nuts & are they Gluten free?
The fondant products we use to create our designs are made in a factory that handles nuts.
Cupcake Toppers do not claim or test for gluten on fondant products. We have no documentation or certification which would allow us to claim that these products meet the legal criteria for “gluten free”, which is less than 20ppm.
How long does it take to create my decoration?
Our decorations are handmade to order.
We aim to dispatch these within 3 working days depending on your order quantity and how busy we are.
Decorations require a minimum of 72hrs drying time depending on icing thickness.
What happens if my decoration arrives damaged?
We take great care in packaging your item so it arrives in the best condition, so please open gently as the designs are very delicate and can easily break.
We want you to be 100% satisfied with your purchase however occasionally items can get damaged during transit & when going through the postal system please understand this is not our fault… but if you send us a photo of your damaged item we will do our best to resolve the problem by way of replacement or alternative resolution.
Your Edible Print FAQ's
How long will my toppers last before use?
Our cocktail and coffee toppers will keep for up to 12 months from purchase if stored correctly
How do I store my edible print before use?
Store Flat In A Cool, Dry Place Away From Direct Sunlight.
Keep Sealed In The Packaging Provided In A Cool Dry Place until use.
Do Not Refrigerate.
Can you make custom designs?
Yes.
Please click on the 'Contact us' link at the top of the page to send us a message via Facebook or Instagram or alternatively email your ideas to cupcaketoppersuk@yahoo.com to discuss further.
How can the edible print be applied to my cake/cupcakes?
Once you have cut out your edible print you need to peel off the backing sheet.
With clean dry hands place your edible print on to butter-creamed cupcakes.
For fondant covered cakes brush a small amount of water to the area you would like the print to stick to then place the print onto the fondant and carefully smooth into position.
It is very important you don’t touch the print with wet hands and be careful not to get any water on the image as the ink will run.
Once placed on the cupcakes Do Not keep in the refrigerator.
Tip: If the weather has been humid or the edible image has become soft and difficult to peel from the backing, we first recommend placing in the freezer for 25 seconds immediately before use.
Are your edible prints free from allergens?
Our edible prints are free from the 14 main allergens however they are prepared in a environment that occasionally handles nuts.
Are your edible prints suitable for vegetarians and vegans?
Yes our edible prints are suitable for vegetarians and vegans
What ingredients are in your edible prints?
Icing Sheet Ingredients:
Starches E1422, E1412, Maltodextrin, Glycerin, Sugar, Water, Stabilizers (E414, E460i), Food Colour E171, Emulsifiers E491, E471, Flavors, Acidulants E330, Preservative E202, Sucralose
Edible Ink Ingredients:
Black: Water, Humectant (E422), Propylene Glycol (E490), Preservative (E202), Food Colors (E122-Carmoisine, E133, E102-Tartrazine), Acidity Regulator(E330).
Yellow: Water, Humectant (E422), Propylene glycol E490), Preservative (E202) Food Color: E102 (Tartrazine), Acidity Regulator(E330).
Magenta: Water, Humectant (E422), Propylene glycol (E490), Preservative (E202), Food Colours (E122-Carmoisine, E124-Ponceau), Acidity Regulator(E330).
Cyan: Water, Humectant (E422), Propylene Glycol (E490), Preservative (E202), Food Colors (E133, E124, E102- Tartrazine), Acidity Regulator(E330)
Will I get an exact colour match?
We aim to colour match as closely as possible by adjusting our printer to get the best match however due to the nature of the food grade inks printing in CMYK (cyan, magenta, yellow and black) and computer screens show colour as RGB (red, green, blue), colours may not appear as bright as on screen.
What image file should I use?
You can upload either jpg or png files.
Please email your design/logo to cupcaketoppersuk@yahoo.com.
We recommend a resolution of around 300dpi.
However, the higher the resolution of the image, the better.
We also recommend the size of your image to be between 500 & 1000 pixels.
You may experience problems uploading files larger than this.
Files under 500 pixels are lower resolution and may not produce a nice sharp finish.
The higher the resolution of the image, the better the print quality will be.
Tipple Toppers FAQ's.
How long will my toppers last before use?
Our cocktail and coffee toppers will keep for up to 12 months from purchase if stored correctly.
How do I store my toppers before use?
Store flat in a cool, dry place away from direct sunlight.
How to apply to my drink?
Handle with clean dry hands.
Simply place the topper on top of a beverage making sure to not get the top of your picture wet.
Our Cocktail & Coffee Toppers work best on the top of a foamed drink such as a cappuccino, Latte, Espresso Martini, Pink Lady and Beer foam works great too!
If you plan to use your drink toppers on clear drinks, they will look best on lighter coloured beverages such as champagne or prosecco.
The drink toppers will not cloud your drink or affect it’s taste or color.
Are your Tipple Toppers Vegan or Kosher?
Yes, all our Cocktail and Coffee Toppers are suitable for Vegans and are Kosher
Are your Tipple Toppers free from allergens?
Our Cocktail and Coffee Toppers are free from the 14 main allergens however they are prepared in a environment that occasionally handles nuts.
What ingredients are in your Tipple Toppers?
Potato Starch, Water, maltodextrin
Ink Ingredients
Black: water, humectant (E422), propylene glycol (E490), preservative (E202), food colors (E122-carmoisine, E133, E102-tartrazine), acidity regulator(E330).
Yellow: water, humectant (E422), propylene glycol E490), preservative (E202) food color: E102 (tartrazine), acidity regulator(E330).
Magenta: water, humectant (E422), propylene glycol (E490), preservative (E202), food colours (E122-carmoisine, E124-ponceau), acidity regulator(E330).
Cyan: water, humectant (E422), propylene glycol (E490), preservative (E202), food colors (E133, E124, E102- tartrazine), acidity regulator(E330)
Will I get an exact colour match?
We aim to colour match as closely as possible by adjusting our printer to get the best match however due to the nature of the food grade inks printing in CMYK (cyan, magenta, yellow and black) and computer screens show colour as RGB (red, green, blue), colours may not appear as bright as on screen.
We do recommend having a light or white boarder around your design as black or darker backgrounds can have a tendency to curl at the edges when placed on a drink.
What image file should I use?
You can upload either jpg or png files.
Please email your design/logo to cupcaketoppersuk@yahoo.com.
We recommend a resolution of around 300dpi.
However, the higher the resolution of the image, the better.
We also recommend the size of your image to be between 500 & 1000 pixels.
You may experience problems uploading files larger than this.
Files under 500 pixels are lower resolution and may not produce a nice sharp finish.
The higher the resolution of the image, the better the print quality will be.
Other
Do you have a Food Hygiene Rating?
Yes.
We pride ourselves on our food hygiene rating of 5
What delivery service do you use?
We use Royal Mail First Class postage or Royal Mail Tracked 48
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